The hotel staff was incredibly warm and welcoming, making the stay enjoyable. Location was great with easy access to shopping and dining. However, the room showed signs of age, including a noisy air conditioning system and slow internet that disrupted work.

Delicious breakfast and friendly staff

I had a pleasant stay with a standout breakfast featuring made-to-order omelets and warm chocolate chip cookies at check-in. The staff was exceptionally friendly and attentive, making my experience enjoyable. However, the common areas could use some extra cleanliness attention.

We enjoyed golf nearby and loved the easy access to art and vibrant nightlife. Our stay was smooth, and we appreciated the clean rooms and friendly staff. Breakfast was a highlight, too. Perfect for a fun getaway.

However, we did encounter some cleanliness issues in common areas that need attention.

The chocolate chip cookies and cold water on arrival were a delightful touch! The shower was hot and refreshing for our family, and the clean, well-kept rooms made our stay enjoyable. Would definitely return!

Exceptional Attention from Staff

I had a wonderful stay, especially impressed by the attentiveness of the staff who quickly resolved any issues that arose. The breakfast buffet was a highlight, offering made-to-order omelets that were delicious. However, the air conditioning in the room was quite loud and struggled to maintain a comfortable temperature.

The Doubletree By Hilton Cleveland East Beachwood provided us with spacious rooms that had modern amenities, including a cozy seating area perfect for relaxing. The staff was incredibly friendly and attentive, making sure all our needs were met throughout our stay.

We faced some delays during check-in.

Good free Wi-Fi and friendly staff, but the pool was unpleasantly murky.

would stay there again

Excellent staff who greeted me with warm chocolate chip cookies. The room had great amenities like a flat-screen TV, tea/coffee maker, spacious bath, and free toiletries. I loved the indoor/outdoor pool setup too, perfect for relaxation. Breakfast had a fantastic selection, including made-to-order omelets.

I stayed here with my family and a few colleagues, enjoying the vibrant culture and nightlife of Cleveland. The staff went above and beyond, especially Heather and Andrea, who surprised my son with a thoughtful gift basket for his birthday. We felt truly special!

My kids wished for a play area onsite for more fun.

I had a wonderful stay at this hotel, especially enjoying the perfect chocolate chip cookies upon arrival and the warm, caring attention from staff. The cleanliness of the rooms was truly impressive! I would absolutely choose this hotel again for my future trips.

would stay here again

The room had great amenities like air conditioning, a flat-screen TV, and free toiletries. There’s a seating area and heating too. The breakfast was delish, with fresh pastries and made-to-order omelets. Plus, the hotel offered awesome spa facilities for relaxation after a long day. Cleanliness was up to standard, and staff were super friendly.

Great stay with friendly staff

I had a wonderful experience during my stay, especially with the attentive and friendly staff who went out of their way to help. The breakfast buffet was a highlight, featuring a variety of delicious options including made-to-order omelets that made my mornings enjoyable. However, the cleanliness of the room could have been a bit better, as I noticed a few minor details that needed attention.

would come back for sure

The check-in was smooth, and I got a warm chocolate chip cookie. The room had comfortable bedding, a flat-screen TV, and a coffee maker. I liked the clean bathroom with free toiletries. The fitness center was nice, and the indoor pool was great for unwinding. Super convenient location for dining and shopping too.

Checking into the DoubleTree Hilton in Beachwood felt seamless. The warm chocolate chip cookies at arrival set a nice tone. Sarah and Brenda at the front desk showed genuine compassion regarding my family's last-minute reunion switch from a nearby Marriott. They helped transfer everything smoothly, reassuring me while reviewing what I needed. I appreciated the attention to detail, like following up to confirm my family's check-in. The room was clean and spacious, offering a comfortable stay. However, there were issues with the air conditioning, which made it uncomfortable at times. The restaurant had good options, but service felt slow during peak breakfast hours, leading to longer waits. A bit more staffing would improve the dining experience significantly. Overall, the accommodating staff made up for the minor setbacks and turned a stressful situation into a pleasant reunion weekend.